What are your delivery times?
At Craftmasters, we prioritize fast and reliable delivery! Orders typically arrive within 2 to 4 business days, depending on your location. We strive for quick processing, and most orders are delivered within 1 to 2 business days after dispatch. You’ll receive tracking information to keep you updated on your order’s journey.
What is your return policy?
We want you to be fully satisfied with your purchase! You have 14 days from the date of receiving your order to request a return or a refund, provided the item meets our return eligibility requirements. Be sure to check our Return & Refund Policy for all the details on how to initiate a return.
Do you ship overseas?
No, currently we only ship to the UK.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 1-2 business days to arrive. Delivery details will be provided in your confirmation email.
Do all your products come with a warranty?
Absolutely! Every product we offer is backed by a manufacturer’s warranty, typically lasting 12 months. For specific warranty details or any product-related concerns, simply visit the relevant product page.
How do I track my order?
Once your order ships, we’ll send you an email with your tracking number. You can use this tracking number on the carrier’s website to monitor the status of your shipment. We’ll also send you updates along the way!
What can a 30kva generator power?
A 30kva generator is quite a powerful unit and can power a variety of electrical loads such as:
- Residential use eg. house, lights, fridge, water pumps etc.
- Commercial use - small to medium sized businesses
- Construction sites
- Events
- Emergency backup
It is important to note that the exact list of devices and appliances that a 30kva generator can power depends on the specific power requirements.
How do I click & collect?
The product(s) that you want must be in stock. Add the product(s) to your basket and then click on ‘Go to checkout’. Click on the till icon that says ‘Pay in store’. Fill in the required information and click on ‘Place order’. You'll see an order confirmation page and you'll also receive an order confirmation email.
My payment didn't go through. What do I do?
Try to process the payment again or try another method of payment like PayPal.
If you are experiencing problems with card authentication (3D Secure) then you'll need to contact your bank to resolve this. The checkout is on your bank’s website at this stage and your bank send you the authentication code, so we have no control over this.
The most common reasons why a payment won't go through are:
- You took too long to complete the transaction
- Your bank declined the payment due to a high order value. You'll need to contact your bank to resolve this.
- You didn't enter the exact name that's on the card and/or the correct billing address that the card is registered to
- Poor Internet connection
How can I get in touch with you if I need assistance?
We’re here to help, and it’s easy to get in touch with us! You can reach out via the chatbot on our website (we aim to respond quickly). Alternatively, you can call us during business hours (Monday – Friday, 9:00 AM – 5:00 PM) or email us at sales@craftmasters.co.uk We’re always happy to assist with any questions or concerns!
What are your delivery times?
At Craftmasters, we prioritize fast and reliable delivery! Orders typically arrive within 2 to 4 business days, depending on your location. We strive for quick processing, and most orders are delivered within 1 to 2 business days after dispatch. You’ll receive tracking information to keep you updated on your order’s journey.
What is your return policy?
We want you to be fully satisfied with your purchase! You have 14 days from the date of receiving your order to request a return or a refund, provided the item meets our return eligibility requirements. Be sure to check our Return & Refund Policy for all the details on how to initiate a return.
Do you ship overseas?
No, currently we only ship to the UK.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 1-2 business days to arrive. Delivery details will be provided in your confirmation email.
Do all your products come with a warranty?
Absolutely! Every product we offer is backed by a manufacturer’s warranty, typically lasting 12 months. For specific warranty details or any product-related concerns, simply visit the relevant product page.
How do I track my order?
Once your order ships, we’ll send you an email with your tracking number. You can use this tracking number on the carrier’s website to monitor the status of your shipment. We’ll also send you updates along the way!
What can a 30kva generator power?
A 30kva generator is quite a powerful unit and can power a variety of electrical loads such as:
- Residential use eg. house, lights, fridge, water pumps etc.
- Commercial use - small to medium sized businesses
- Construction sites
- Events
- Emergency backup
It is important to note that the exact list of devices and appliances that a 30kva generator can power depends on the specific power requirements.
How do I click & collect?
The product(s) that you want must be in stock. Add the product(s) to your basket and then click on ‘Go to checkout’. Click on the till icon that says ‘Pay in store’. Fill in the required information and click on ‘Place order’. You'll see an order confirmation page and you'll also receive an order confirmation email.
My payment didn't go through. What do I do?
Try to process the payment again or try another method of payment like PayPal.
If you are experiencing problems with card authentication (3D Secure) then you'll need to contact your bank to resolve this. The checkout is on your bank’s website at this stage and your bank send you the authentication code, so we have no control over this.
The most common reasons why a payment won't go through are:
- You took too long to complete the transaction
- Your bank declined the payment due to a high order value. You'll need to contact your bank to resolve this.
- You didn't enter the exact name that's on the card and/or the correct billing address that the card is registered to
- Poor Internet connection
How can I get in touch with you if I need assistance?
We’re here to help, and it’s easy to get in touch with us! You can reach out via the chatbot on our website (we aim to respond quickly). Alternatively, you can call us during business hours (Monday – Friday, 9:00 AM – 5:00 PM) or email us at sales@craftmasters.co.uk We’re always happy to assist with any questions or concerns!
