PRIVACY POLICY

Last Updated: March 28, 2025

Crafmasters ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase from craftmasters.co.uk (the "Site") or otherwise interact with us regarding the Site (collectively referred to as the "Services"). By using our Services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Please read this Privacy Policy carefully.


1. Information We Collect

Personal Information You Provide
When you engage with our Services, such as creating an account, making a purchase, or contacting us, we collect personal information directly from you, including:

Name, address, email, phone number

Billing and shipping information, including payment details

Username and password for account creation and security

Customer support inquiries or other communication details

Information from Third Parties
We may also obtain information about you from third-party sources, including:

Payment processors (to handle payments and billing details)

Service providers and business partners (e.g., shipping companies, marketing platforms)


2. How We Use Your Information

To Provide and Improve Our Services
We use the personal information we collect to:

Process transactions and fulfill orders

Create, maintain, and secure your account

Respond to customer inquiries and provide support

Personalize your experience on our Site

Improve and optimize our Site and Services

To Ensure Security and Prevent Fraud
We use your information to monitor and prevent any fraudulent, unauthorized, or illegal activities, and to ensure the safety and security of our Services.

For Legal Compliance and Business Operations
We may use your data to comply with legal obligations, resolve disputes, and enforce our terms of service.


3. Sharing and Disclosure of Your Information

We may disclose your personal information in the following circumstances:

With service providers who assist in operating our business (e.g., payment processors, shipping partners, customer service providers).

In connection with business transactions (e.g., mergers, acquisitions, or the sale of our business assets).

For legal compliance, such as responding to subpoenas or court orders, or enforcing our terms of service.

We do not sell your personal information to third parties. However, we may share non-sensitive data for advertising or analytic purposes in line with this policy.


4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance the user experience, analyze website performance, and offer personalized services. Cookies help us remember your preferences and understand how you interact with the Site. You can manage your cookie settings through your browser, though disabling cookies may impact your experience with certain features of the Site.

For more information on the cookies we use, please refer to our Cookie Policy.


5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.


6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including the right to:

Access your data and obtain a copy of the personal information we hold about you.

Request corrections if any of your information is inaccurate or incomplete.

Request deletion of your personal information, subject to legal requirements.

Object to or restrict the processing of your data.

Withdraw consent if we are processing your data based on consent.

Opt-out of marketing communications at any time by using the unsubscribe link in promotional emails or by contacting us directly.

To exercise any of these rights, please contact us using the information below.


7. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. However, no security system is completely foolproof, and we cannot guarantee absolute security. Please avoid sharing sensitive information over unsecured channels.


8. Third-Party Links

Our Site may contain links to third-party websites or services not controlled by us. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information to third parties.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

 


Contact Us

Business Name: Craftmasters

Monday to Friday: 9.00am - 5.00pm GMT

Email: sales@craftmasters.co.uk

Call Us 
+44 7446166736

Address: 293 Lewisham High Street
London, SE13 6NL

Response Hours: Our customer service team typically responds within 48 hours from Monday to Friday