SHIPPING POLICY

Last Updated: 28 March,2025

At Crafmasters, we are committed to providing you with a smooth and transparent shipping experience to ensure your satisfaction with every purchase. Below are the details of our shipping process.

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1. SHIPPING RANGE

Countries:
We currently offer shipping within the United Kingdom.

Where do you deliver to?

We deliver to the customer's address within the United Kingdom. Unfortunately, we do not currently offer delivery outside of the UK. Make sure to provide the correct address during checkout to ensure smooth delivery!

Future Expansion:
We are considering expanding our shipping options to other areas in the future to better serve our international customers.

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2. SHIPPING COSTS

Within the United Kingdom

Free Shipping on all orders, no minimum required.

No Hidden Fees:

All costs, including shipping charges, are clearly stated at checkout.

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3. ORDER PROCESSING TIME

Order Cutt Off:

Our order cutoff time is 2:00 PM (GMT) from Monday to Friday. Any orders placed after 2:00 PM will be processed the following business day. Orders placed on weekends or public holidays will be processed on the next available business day.

Processing Time:

Orders are processed within 1-2 business days, Monday to Friday (9:00 AM - 5:00 PM) GMT.

Weekend Orders:

Orders placed on weekends will be processed the next business day.

Transit Time:

Delivery typically takes 5-7 business days.

Business Days:

Shipments are only made from Monday to Friday (excluding holidays).

Notes:

Delivery times are estimates and can vary due to external factors, such as weather conditions or delays in transportation.

Total Estimated Delivery Time:

6-9 business days from the date of purchase.

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4. SHIPPING PROCESS

Reliable Courier Services:

We use trusted courier services such as DHL and FedEx for all deliveries to ensure timely and secure shipments.

Insured Shipments:

All shipments are fully insured. If your order is lost or damaged during transit, please contact our customer service team for assistance.

Eco-Friendly Packaging:

We prioritize sustainable practices and strive to use eco-friendly packaging materials to minimize our environmental impact.

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5. TRACKING INSTRUCTIONS

Tracking Information:

Once your order has been shipped, you will receive an email containing your tracking details, including the shipping company’s name and the tracking number.

Track Your Order:

You can track your order directly on our website by entering the tracking number on our tracking portal.

Questions:

If you need assistance with tracking or have any inquiries, our support team is available to help.

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6. MISSING ITEMS PROCEDURE

Reporting Missing Items:

If you believe an item is missing from your order, please contact our customer service team within 7 days of receiving your package. Reach us at sales@craftmasters.co.uk.

Resolution:

We will work to resolve the issue promptly by either sending a replacement or offering a refund if necessary.

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7. RETURN POLICY

Returns:

We accept returns within 90 days of receiving your order.

Conditions for Returns:

Items must be unused, undamaged, and returned in their original packaging.

Personalized or custom items are non-returnable.

Return Shipping Costs:

Return shipping costs are the customer’s responsibility, except when the item is defective or incorrect. In those cases, Crafmasters will cover the return shipping costs.

Refunds:

Refunds will be processed within 14 business days of receiving the returned item and will be refunded to the original payment method.

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8. RESTOCKING FEE

No Restocking Fee:

Crafmasters does not charge any restocking fees for returns, ensuring a hassle-free experience for our customers.

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9. RETURN DELIVERY COSTS

For Defective or Incorrect Products:

No cost to the customer. We will cover the return shipping if the product is incorrect, damaged by the carrier, or defective.

For Customer Remorse (e.g., wrong product purchased):

The customer will be responsible for the actual return delivery costs.

 

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