Terms & CONDITIONS
Last Updated: March 28, 2025
By accessing and placing an order with Crafmasters ("we," "our," "us"), you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and Crafmasters.
1. General Terms and Conditions
Under no circumstances shall the Crafmasters team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the Crafmasters team or an authorized representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.
Crafmasters is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.
You agree to be bound by these General Terms and Conditions. If you do not agree to these General Terms and Conditions, do not use the Crafmasters Service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these General Terms and Conditions, we reserve the right to cancel your account or block access to your account without prior notice.
2. Definitions and Key Terms
To help explain things as clearly as possible in these General Terms and Conditions, every time any of these terms are referenced, they are strictly defined as:
Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
Company: When this policy mentions "Company," "we," "us," or "our," it refers to Crafmasters, which is responsible for your information under these General Terms and Conditions.
Country: Where Crafmasters or the owners/founders of Crafmasters are based, in this case, the United Kingdom.
Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Crafmasters and use the services.
Service: Refers to the service provided by Crafmasters as described in the relative terms (if available) and on this platform.
Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: Crafmasters’s site, which can be accessed via this URL: https://www.craftmasters.co.uk.
You: A person or entity that is registered with Crafmasters to use the Services.
3. Return and Refund Policy
Thank you for shopping at Crafmasters. We appreciate that you like to buy the products we offer. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Crafmasters. By placing an order or making a purchase at Crafmasters, you agree to the terms set forth below along with Crafmasters's Privacy Policy.
If, for any reason, you are not completely satisfied with any product or service that we provide, don't hesitate to Contact us, and we will address any issues you are going through with our product.
4. Your Suggestions
Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to Crafmasters with respect to the website shall remain the sole and exclusive property of Crafmasters.
Crafmasters shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
5. Your Consent
We’ve updated our General Terms and Conditions to provide you with complete transparency into what is set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions.
6. Governing Law
These Terms of Service and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
Contact Us
Business Name: Craftmasters
Monday to Friday: 9.00am - 5.00pm GMT
Email: sales@craftmasters.co.uk
Call Us: +44 7446166736
Address: 293 Lewisham High Street
London, SE13 6NL
Response Hours: Our customer service team typically responds within 48 hours from Monday to Friday