Welcome to Craftmasters! These Terms and Conditions govern your use of our website located at https://craftmasters.co.uk/ (the “Site”) and the purchase of any products offered through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
2. General Information
Business Name: Craftmasters
Website: https://craftmasters.co.uk
Address: 293 Lewisham High Street, London, SE13 6NL
Email: sales@craftmasters.co.uk
Phone: +44 7365 009947
Opening Hours: 9:00 AM to 5:00 PM (GMT), Monday to Friday
3. Products and Services
At Craftmasters, we offer a variety of products including craft supplies, tools, and accessories. We strive to ensure the accuracy of all product descriptions, prices, and availability. However, all content provided on the Site is subject to change without notice.
While we make every effort to display products accurately on the Site, please note that product images, colors, and descriptions may differ slightly due to monitor settings, lighting, or other factors.
4. Orders and Payment
By placing an order on the Site, you are offering to purchase a product subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order price.
When you place an order, you agree to provide accurate, current, and complete information for your purchase. This includes payment details, delivery address, and contact information. We reserve the right to refuse or cancel orders if there are inaccuracies in the provided details.
Payment Methods
We accept various payment methods, including credit/debit cards and other payment methods as shown on the checkout page. Payments are processed securely, and we do not store your sensitive payment information.
Pricing
Prices for products on the Site are quoted in GBP (£) and are subject to change without notice. Sales tax (VAT) is included in the prices for UK customers. We may also offer promotional discounts, but these are subject to specific terms and conditions.
5. Shipping and Delivery
Please refer to our Shipping Policy for detailed information on shipping methods, costs, delivery times, and any restrictions on shipping. We aim to provide reliable and timely delivery services, and all shipments are tracked.
Delivery times are estimates and may vary depending on factors such as the destination, weather, and the courier service. Any delays due to external factors are outside of our control.
6. Returns and Refunds
Please refer to our Return and Refund Policy for information on returning products, refund requests, and our procedure for handling defective or damaged goods. Returns must be initiated by email within 90 days of receiving the product.
Refunds will be processed once the returned product is inspected and verified. Refunds are made to the original payment method used for the purchase.
7. Account Registration
To make a purchase, you may be required to create an account with us. By registering for an account, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
If you believe your account has been compromised, please contact us immediately.
8. Intellectual Property
All content on the Site, including but not limited to text, images, graphics, logos, and trademarks, is owned by Craftmasters or licensed to us and is protected by copyright laws. You may not copy, reproduce, distribute, or modify any of the content without prior written consent from Craftmasters.
9. Limitation of Liability
To the maximum extent permitted by law, Craftmasters shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with the use of the Site or the purchase of products, including but not limited to lost profits, loss of business, or any other damages.
Our liability for any claim related to your use of the Site or purchase of products is limited to the amount you paid for the product in question.
10. Privacy and Data Protection
At Craftmasters, we respect your privacy. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information. We are committed to ensuring that your information is secure and processed in compliance with applicable privacy laws.
11. User Conduct
When using our Site, you agree not to engage in any activity that disrupts or interferes with the functionality of the Site. You may not use the Site for any unlawful purpose or in violation of any applicable laws. You may not attempt to gain unauthorized access to any part of the Site, server, or network.
You are responsible for ensuring your use of the Site complies with these Terms and Conditions.
12. Modifications to Terms
Craftmasters reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on the Site, and the updated terms will be effective immediately upon posting. By continuing to use the Site after any changes to these Terms, you accept and agree to the new terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or relating to the use of the Site shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.