At Craft Masters, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:
Order Processing and Delivery Schedule:
Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Order Cutoff Time: 5 pm (GMT) Greenwich Mean Time (London)
Order Handling Time: 3-5 Business days (Monday-Friday)
Transit Time: 4-6 Business days ( Monday-Friday)
Total delivery time: Estimated delivery time based on customer locations ll destinations: 4-7 business days
Order Confirmation:
After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.
Shipping Carrier:
We partner with DHL and FedEx to ensure timely and safe delivery. All orders from Craft Masters come with free shipping.
Shipping Locations:
At this time, we only offer shipping within the UK. International delivery is currently unavailable.
Shipping Fee:
We offer free shipping on all orders within UK.
Lost Packages:
If your package is marked as delivered but you haven’t received it, please:
- Verify the shipping address.
- Check all possible delivery locations at your residence.
- Ask neighbours or family members if they accepted the package.
- Contact the courier with your tracking number to initiate a claim.
If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.
Tracking:
After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Tracking updates may take up to 24 hours to appear.
Delays:
We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn’t arrived within the expected timeframe, please contact our support team.
Contact Us
Business Name: Craft Masters
Company Name: AU TRADERS LIMITED
Company number: 15686821
Address: Flat 64, 6 Marquis Street, Leicester, England, LE1 6RT, United Kingdom
Email: sales@craftmasters.co.uk
Phone: +447897046799
Opening Hours: 9:00 AM to 5:00 PM(GMT) Greenwich Mean Time (London), Monday to Friday