At Craft Masters, we are committed to delivering your orders efficiently, safely, and on time. We currently ship within the United Kingdom only, using a reliable and customer-focused shipping process. Below are the details of our shipping timelines, delivery procedure, and customer support.
Delivery Locations
We deliver the order to the customer’s provided address.
Shipping Information
Order Cut-Off:
2:00 PM (GMT) – Greenwich Mean Time (London)
Handling Time:
1 to 2 Business Days (Fulfilled Monday to Friday)
Transit Time:
5 to 7 Business Days (Shipped Monday to Friday)
Total Delivery Time:
All destinations: 6–9 business days
Shipping Cost
We provide Free Shipping across the United Kingdom.
Delivery Partners
We work with trusted third-party couriers who ensure that your products are handled safely and your privacy is maintained.
Order Tracking
Once an order is dispatched, an email with order and tracking details will be sent so customers can stay updated about their incoming parcel.
Lost / Undelivered Packages
If your order is delayed or lost, please contact us promptly. We will investigate the issue with our courier partner and offer a replacement or refund, depending on the situation. See our Return and Refund Policy for full details.
Changes of Address
If you need to change your delivery address, please notify us immediately so we can make necessary arrangements. See Contact Information below.
Absence Upon Delivery
Use your tracking details to ensure someone is available at home to receive the parcel. If no one is home, the courier will attempt to contact you. If unresponsive, the parcel will be returned. A signature is required upon delivery.
Refusal of Delivery
If you decide to refuse the parcel, both delivery and return shipping costs will be deducted from your refund.