Shipping Details
We are highly committed to provide our customers with their desired articles with the most efficient shipping procedure. This section will elaborate how we ship and you can track your orders.
Shipping Information:
2:00 PM (GMT) Greenwich Mean Time (London)
Delivery Partners
For delivery, we have opted the most trusted third part couriers which not only ship products but make sure that you product is dealt with safety and your privacy is maintained.
Order Tracking
Once an order is dispatched, an email comprising order details and tracking details is sent to customers through email so that they may remain up to date about their incoming order.
Lost/Undelivered Packages
For any delay in delivery or loss of parcel, contact us promptly. We will check the issue at our end and our service provider end to find out where the problem is. We can offer replacement or refund depending on type. For detailed information, please see return and refund policy.
Changes of Address
If due to any reason, you wish to change your delivery address, intimate us immediately so that we can make arrangements accordingly. For contact, see below mentioned details.
Absence upon Delivery
As you have tracking details, kindly make sure to be at home or ask anyone to receive the parcel on yoir behalf. If no one is at home, our courier will try to contact you, if not properly responded the parcel will be returned to us. At the time of delivery, signatures are required for verification that the product is delivered.
Refusal of Delivery
If you have change your mind and do not accept the parcel, then the delivery and returning cost will be charged from you.
Contact Information
Business Name: Craft Masters
Address: 293 Lewisham High Street London, England, SE13 6NL, United Kingdom
email:sales@craftmasters.co.uk
Phone: +447897046799
Contact Form: click here
Opening Hours: 9:00 AM to 5:00 PM(GMT) Greenwich Mean Time (London) Monday to Friday
Response hours: Our dedicated team is committed to providing prompt assistance and will respond to your inquiry within 48 hours.