Refund and Returns Policy

This Return and Refund policy will clearly explain scenarios of return, Return intiating process, and finally refund process.

Conditions for Return:

The following are the conditions in which the products are returnable:

Unused: The product is unused and in its original packaging

Within Return Time: The returning time is 14 days after delivery, if the request is generated within this time span then the request of return can be reviewed and processed.

Return Process:

Once it is verified that the product is returnable, we will arrange courier who will collect the parcel from you. Our preferable return method is Post Mail. The amount will then be refunded or the product is replaced as per your requirement. Kindly note delivery charges are non returnable in some cases.

Return Cost:
This cost depends on the type of return. If you have changed your mind and don’t want the product anymore, then you have to bear the delivery and return cost, and if due to a wrong parcel, like a damaged or wrong parcel, you want to return it, then at the time we will bear the return cost and delivery cost(in some cases). Return label is also included in this package.

Specific Scenarios

Wrong Order: There can occur very rare circumstances where a wrong order is delivered. You can take a snapshot of your order and send us about your selected order and delivered order. We will verify and offer a refund or replacement of product.

Change of Mind:
The scenario is when you have changed your mind or no longer require the product. You have to inform us within 14 days, and we will refund the payment after receiving the original and unused parcel from your side.

Exchanges:

Exchanges are not possible at Craftmasters but the great news is that we do not charge any restocking fee.

Refund Process:

Refund process will initiate as soon as order is received back. Payment will be sent back to the account which was previously used to make purchase. It might take 5-7 working days.

Contact Information