1. Introduction
At Craftmasters, we aim to provide a secure and convenient payment process for all our customers. This Payment Policy outlines the methods, security measures, and terms related to payments for purchases made through our site.
By making a purchase, you agree to comply with the terms of this Payment Policy.
2. Accepted Payment Methods
We accept the following payment methods for purchases: MasterCard, Visa, Discover, American Express, Credit Card, and Debit Card. All payments are processed securely through our trusted payment gateway. Please note that all payments are made in GBP (£).
3. Payment Processing
When you place an order, you will be required to provide valid payment details during the checkout process. All transactions are processed through a secure payment gateway to protect your financial information.
Your payment will be processed immediately upon confirmation of your order, and we will send you a confirmation email with your order details.
We do not store your payment information on our servers. All payment details are securely handled by our third-party payment processors.
4. Order Confirmation
Once your payment has been successfully processed, we will send an order confirmation email with your order number and the details of the items you purchased. Please keep this email for your records.
If there is any issue with processing your payment, you will be notified immediately. If the payment is unsuccessful, your order will not be completed, and you will be asked to retry the payment.
5. Pricing and Taxes
All prices are quoted in GBP (£) and include any applicable taxes (e.g., VAT) for UK customers. Prices are subject to change without notice.
While we strive for accuracy in pricing, errors may occasionally occur. If an error is detected in the price of an item you’ve ordered, we will contact you to inform you of the discrepancy and offer the option to proceed with the corrected price or cancel your order.
6. Security
We prioritize the safety of your personal and payment information. Our site uses industry-standard encryption technology (SSL) to protect your data during transmission. All payments are processed via secure, PCI-DSS-compliant payment gateways.
7. Currency
All transactions are conducted in GBP (£). If you are using an international payment method, your bank or payment provider may apply additional fees or currency conversion charges.
8. Payment Declines
If your payment is declined, it may be due to a variety of reasons, such as insufficient funds, expired payment details, or issues with your card issuer. If your payment is unsuccessful, you will receive an error message, and you can attempt the payment again with an alternative payment method.
If you continue to experience issues, please contact your payment provider or reach out to our customer service team for further assistance.
9. Refunds
Refunds will be processed to the original payment method used for the purchase. For more information on how refunds are processed, please refer to our Return and Refund Policy.
10. Fraud Prevention
We take the security of your payment details seriously. As part of our fraud prevention efforts, we may conduct additional checks if we suspect fraudulent activity. If any discrepancies are detected, we may suspend or cancel the order and contact you for further verification.