1. How can I place an order?
Simply browse our products, click “Add to Cart” on your desired item, then proceed to checkout and provide your shipping and payment information.
2. What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. All transactions are 100% secure.
3. How long does delivery take?
Delivery usually takes 4–7 business days within the UK and Bangladesh. You’ll receive a tracking number once your order has been shipped.
4. Are there any shipping charges?
Craft Masters is proudly based in the United Kingdom. At this time, we only offer shipping within the UK. International delivery is currently unavailable.
5. Can I track my order?
Yes, once your order is dispatched, we will email you a tracking number so you can monitor your shipment in real time.
6. What if I receive a damaged or incorrect product?
No worries! We offer a 14-day easy return and full refund policy. Just contact us at sales@craftmasters.co.uk and we’ll take care of the rest.
7. Are your products handmade or customized?
Many of our products feature unique, handcrafted elements that reflect traditional craftsmanship and modern style.
8. Can I request a personalized or custom product?
Yes! We offer customization on select items. Please contact our support team to discuss your specific requirements.
9.Why choose CraftMasters?
We blend innovation with authenticity—offering premium-quality, beautifully crafted products that make a lasting impression.
.10.How can I contact customer service?
Business Name: Craft Masters
Company Name: AU TRADERS LIMITED
Company number: 15686821
Address: Flat 64, 6 Marquis Street, Leicester, England, LE1 6RT, United Kingdom
Email: sales@craftmasters.co.uk
Phone: +447897046799
Opening Hours: 9:00 AM to 5:00 PM(GMT) Greenwich Mean Time (London), Monday to Friday