At Craftmasters, we are committed to delivering a smooth, transparent, and reliable shopping experience. Below is everything you need to know about our shipping, tracking, and returns process.
Shipping Range
We currently ship within the United Kingdom at the customer’s address. Expansion to other regions is being planned for the near future.
Shipping Costs (All Prices in GBP)
Shipping within the UK is free on all orders. All charges are displayed clearly at checkout in British Pounds (GBP), with no hidden fees.
Order Processing & Delivery
Orders are processed within 1–2 business days during our standard working hours, Monday to Friday, 9:00 AM – 5:00 PM (GMT).
Orders placed on weekends are processed on the next business day.
Transit time is typically 5–7 business days, resulting in an estimated total delivery time of 6–9 business days.
Order Cutt off time:
Orders placed after 2:00 PM (GMT) will be processed the next business day.
Please note that delivery times are estimates and may be affected by external factors such as weather conditions or courier delays.
Shipping Process
We use trusted courier services including DHL and FedEx.
All shipments are fully insured for your peace of mind.
We are committed to sustainable practices and use eco-friendly packaging materials wherever possible.
Tracking Your Order
Once your order is shipped, you will receive an email containing the name of the courier and a tracking number.
You can track your order at any time using the tracking portal on our website.
If you need assistance, please contact us at sales@craftmasters.co.uk or through our contact form.
Contact Information
Business Name: Craftmasters
Address: 293 Lewisham High Street, London, SE13 6NL
Email: sales@craftmasters.co.uk
Phone: +44 7365 009947
Contact Form: Click here
Opening Hours: 9:00 AM to 5:00 PM (GMT), Monday to Friday
Response Hours: Our dedicated team is committed to providing you with prompt assistance and will respond to your inquiry within 48 hours.