1. Introduction
At Craftmasters, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any other way.
By using our services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
2. Information We Collect
We collect the following types of information:
Personal Information: When you make a purchase or create an account, we may collect your personal details, including your name, address, email address, phone number, payment information, and other relevant details necessary to complete your transaction.
Non-Personal Information: We may also collect non-personal information, such as your browser type, IP address, location, and website usage data through cookies and other tracking technologies. This helps us understand how visitors interact with our website and improve our services.
3. How We Use Your Information
We use the information we collect for the following purposes: To process orders, we use your personal information to fulfill and manage your orders, process payments, and communicate with you regarding your purchases. To improve customer service, your information helps us respond more effectively to your customer service requests and support needs. To personalize your experience, we may use your data to personalize your experience on our website by providing tailored content and product recommendations. To send periodic emails, we may use your email address to send you order updates, promotional offers, or other information related to your order. You can opt out of receiving these communications at any time.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following parties under certain circumstances:
Service Providers: We may share your information with third-party service providers, such as payment processors and shipping companies, to help us deliver services and process your transactions.
Legal Compliance: We may disclose your information if required by law or to protect our rights, comply with a legal process, or respond to government requests.
5. Security of Your Information
We take the security of your personal data seriously. We use industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes secure payment gateways, encryption, and other relevant security protocols.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data, but we are committed to safeguarding it to the best of our ability.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website. Cookies are small data files stored on your device that allow us to remember your preferences, improve site performance, and analyze site usage.
You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
7. Your Rights
As a user of Craftmasters, you have the following rights regarding your personal data:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to legal requirements and business needs.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in the emails you receive.
To exercise any of these rights, please contact us using the contact details provided below.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After that period, we will securely delete or anonymize your personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a revised date. Please review this policy periodically to stay informed about how we protect your data.