Return Window
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@craftmasters.co.uk
Please note that returns will need to be sent to the following address: Flat 64, 6 Marquis Street, Leicester, England, LE1 6RT, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@craftmasters.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order changes
If you would like to change your order, please contact us within 2 hours of placing your order. Unfortunately, we cannot change your order after these 2 hours.
Lost packages
If your package is lost in transit, we’ll gladly replace it and ensure your order reaches you—provided the correct address was selected during checkout. If you don’t request a replacement, we’ll have to wait 14 days before we issue a refund if the package is still received. Our customer service team will check your order regularly during these two weeks and provide updates.
Return address
Flat 64, 6 Marquis Street, Leicester, England, LE1 6RT, United Kingdom
Refunds
- Refunds will be processed within 10 business days of receiving and inspecting your return.
- If approved, the refund will be automatically processed via your original method of payment.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since your return was approved, please contact us at sales@craftmasters.co.uk
Method & Fees
- Return method: By mail
- Return label: Download and print, free of charge
- Restocking Fee: None
- Refund period: 10 working days
Cancellation policy
You can cancel your order within 1 to 3 days of purchase, provided the order has not yet been processed or shipped.
Contact Us:
Business Name: Craft Masters
Company Name: AU TRADERS LIMITED
Company number: 15686821
Address: Flat 64, 6 Marquis Street, Leicester, England, LE1 6RT, United Kingdom
Email: sales@craftmasters.co.uk
Phone: +447897046799
Opening Hours: 9:00 AM to 5:00 PM(GMT) Greenwich Mean Time (London), Monday to Friday