Scope and Intent
This Return and Refund Policy applies to all purchases made through the Craftmasters website by customers located in the United Kingdom.
Echanges
We do not do exchanges at Craft Master.
Returns
We accept returns for defective and non-defective products
Currency
All products on Craft Masters are listed in GBP.
Return Window
Customers in the United Kingdom may cancel their purchase and return products within 90 days of receipt, without needing to provide a reason. Products must be unused, undamaged, and returned in their original packaging.
Preferred Return Method
All return requests must be submitted by email. This ensures we can properly track, authorize, and process your return efficiently.
To initiate a return, email us at sales@craftmasters.co.uk with your full name, order number, reason for the return, and any supporting photos if the product is damaged or defective.
Return Authorization and Instructions
After receiving your request, we will review it and send you a return authorization confirmation, detailed return instructions, and a prepaid shipping label if applicable.
Restocking Fee
Restocking fee is Free at Craft Masters
Return Costs
Craftmasters will cover return shipping costs for defective, damaged, or incorrectly delivered products.
Conditions for Return and Refund
If a product is defective or damaged, report it within 48 hours of receipt. Include photos when you contact us. Once confirmed, we will arrange for a replacement or full refund.
If you have not received your refund within the expected time, contact us at sales@craftmasters.co.uk for assistance.
Timelines
Returns must be initiated and shipped within 90 days of receiving the product. Refunds are processed within 14 business days of receiving and inspecting the return. Refunds are issued to the original payment method used at checkout.
Legal Rights
This policy does not affect your statutory rights under applicable UK consumer protection laws.
Contact Information
Business Name: Craftmasters
Address: 293 Lewisham High Street, London, SE13 6NL
Email: sales@craftmasters.co.uk
Phone: +44 7365 009947
Contact Form: Click here
Opening Hours: 9:00 AM to 5:00 PM (GMT), Monday to Friday
Response Time: Our dedicated team is committed to providing you with prompt assistance and will respond to your inquiry within 48 hours.